Field Service Manager

Houston, TX
Full Time
Operations
Manager/Supervisor

Lead. Coach. Execute. In the Field.

Natran Green Pest Control is seeking an experienced Field Service Manager to lead, develop, and support our service technician team. This role is hands-on and field-driven, with regular in-field work alongside technicians to maintain service quality, operational consistency, and team accountability. If you believe leadership happens in the field, not behind a desk, this role may be a strong fit.


Join the Mission!

Natran Green Pest Control is committed to delivering reliable, professional pest control services with a strong focus on operational excellence, integrity, and continuous improvement. We invest in our people, processes, and leadership to support long-term growth for both our team members and our customers.
 

What You Will Do

  • Lead and manage a team of technicians at various experience levels, including Apprentices, Standard Technicians, Specialty Technicians, and Master Technicians

  • Set clear expectations and consistently model professionalism, service quality, and company standards

  • Oversee daily scheduling and route assignments to support efficiency and coverage

  • Conduct regular field audits to evaluate technician performance, service quality, safety practices, and customer interactions

  • Train, coach, and mentor technicians through hands-on field leadership, feedback, and development plans

  • Regularly work alongside technicians in the field, including climbing ladders and performing work in confined spaces such as attics and crawl spaces, to support training and quality control.

  • Lead by example by actively participating in service delivery during peak periods and when additional field support is needed

  • Handle escalated service issues, customer concerns, and cancellations with a solutions-focused approach

  • Monitor key performance metrics and implement improvements to drive operational results

  • Ensure service vehicles, equipment, and supplies are maintained and ready for use

  • Partner with the Branch Manager on staffing needs, process improvements, and operational planning

  • Participate in hiring, onboarding, and ongoing team development initiatives


What You Bring

  • 3 or more years of field service operations experience

  • 1 to 2 years of supervisory or leadership experience strongly preferred

  • Certified Applicator License with Termite and Lawn and Ornamental categories, or willingness to obtain

  • Demonstrated ability to lead from the field through hands-on coaching and example

  • Comfort performing physical service work, including ladder use and confined space work in attics and crawl spaces

  • Strong communication and interpersonal skills

  • Comfort using technology and systems such as Google Workspace and FieldRoutes

  • Ability to manage conflict, prioritize effectively, and make sound decisions in a fast-paced environment


Physical and Work Environment

  • Field-based leadership role combining office planning and regular in-field service work

  • Ability to climb ladders, work in confined spaces, and perform physical inspections as required

  • Ability to lift up to 50 pounds and work outdoors in varying weather conditions

  • Occasional travel to other branch locations or off-site meetings may be required


Compensation and Benefits

  • Base salary: $60,000 to $70,000, depending on experience

  • Performance-based incentive program, with additional earnings tied to branch performance, service quality, and operational results

  • Estimated on-target earnings for Houston, TX: $70,000 to $85,000, based on meeting performance objectives

  • Comprehensive benefits including health, dental, vision, and 401(k)

  • Leadership development and career growth opportunities


Why Join Natran

  • Hands-on leadership role with direct operational impact

  • Clear performance expectations and accountability

  • Supportive, results-driven team culture


If you are ready to lead from the front and build a high-performing service team through hands-on field leadership, we encourage you to apply for the Field Service Manager position at Natran Green Pest Control.

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