CUSTOMER CARE REPRESENTATIVE

Houston, TX

Full Time

Customer Success

Entry Level

Customer Care Representative (Entry Level)

Natran Green Pest Control
Houston, TX
Full-Time | In-Office | Non-Exempt

Join Our Customer Experience Team

Natran Green Pest Control is hiring a Customer Care Representative (CCR1) to join our Houston office. This is an entry-level opportunity for someone who is friendly, professional, highly organized, and confident handling a high volume of calls.

This position is ideal for someone who:

Stays calm and professional during stressful conversations
Communicates clearly and confidently
Thrives in a fast-paced, structured environment
Pays close attention to detail
Can handle upset customers with empathy and professionalism
Is comfortable working on the phone for much of the day

What You’ll Do

As a Customer Care Representative, you will:

Represent Natran professionally in every interaction
Answer and manage high-volume inbound and outbound calls, emails, and messages
Schedule, reschedule, and adjust service appointments based on technician routes and customer needs
Resolve customer concerns following department procedures
Maintain detailed, accurate, and up-to-date customer records by thoroughly documenting all interactions in the CRM system.

This role requires strong multitasking skills and the ability to switch quickly between phone conversations, scheduling tools, and account documentation.

What We’re Looking For

Minimum Qualifications

High school diploma or GED
Ability to type at least 30 words per minute
Strong computer skills, including Google Suite and email platforms
Ability to learn new systems quickly
Strong written and verbal communication skills

You’ll Succeed Here If You:

Are resilient and do not take difficult conversations personally
Can maintain professionalism under pressure
Are highly detail-oriented when updating records and scheduling
Enjoy helping people while also following structured processes
Are dependable and maintain consistent attendance

You must be willing to obtain and maintain a Texas pest control technician license within 90 days of hire, as required by state law.

Schedule & Work Environment

Based in our Houston office
Full-time schedule with rotational Saturday shifts

This role involves prolonged sitting, frequent computer use, and constant phone and written communication.

Compensation & Benefits

Pay: $17.00 per hour
Full-time, non-exempt position

Benefits Include:

Medical, dental, vision insurance
Additional voluntary supplemental coverage options
401k option
Company-paid licensing training and testing fees

Why Join Natran?

At Natran, we believe customer service is a professional skill. We provide structured training, clear procedures, and growth opportunities for team members who show initiative and consistency.

You will gain experience in:

Professional communication
Scheduling logistics and route coordination
Office systems and operations
Customer conflict resolution

This is a strong starting point for long-term advancement within our company.

If you’re ready to work hard, stay organized, and represent a growing company with professionalism, we encourage you to apply.

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